Last updated: 05/09/2025
Holotrove (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us on www.holotrove.com.
1. Information We Collect
When you place an order or interact with our website, we may collect:
- Identity Data: Name or username.
- Contact Data: Billing address, shipping address, email address, and phone number.
- Transaction Data: Details of your purchases and order history.
- Payment Data: Processed securely by third-party payment providers (we do not store your full payment details).
- Technical Data: IP address, browser type, device information.
- Usage Data: Information collected via cookies and analytics.
2. How We Use Your Information
We only use your personal data for:
- Order Processing: To fulfil and deliver your purchases.
- Customer Support: To respond to queries and provide updates on your orders.
- Marketing: To send newsletters, promotions, and special offers if you have opted in.
- Advertising & Analytics: To measure website performance and improve our services using tools such as Google Analytics and Google Ads.
- Legal Obligations: To comply with tax, accounting, and fraud prevention requirements.
3. Cookies & Tracking
We use cookies and tracking technologies to:
- Keep your shopping cart up to date.
- Analyse visitor traffic through Google Analytics.
- Provide targeted advertising through Google Ads and similar platforms.
You can adjust your cookie preferences in your browser settings. More details are provided in our Cookie Policy.
4. Sharing Your Information
We do not sell your personal data. We only share it with trusted third parties when necessary to run our business, including:
- Payment providers to securely process transactions.
- Delivery companies to ship your orders.
- Analytics and advertising services such as Google.
- Legal authorities if required by law.
5. Data Retention
We retain your data only as long as necessary:
- Order and transaction records: up to 6 years (for tax and legal purposes).
- Marketing data: until you unsubscribe.
- Analytics data: as per our Cookie Policy.
6. Your Rights
Under UK GDPR you have the right to:
- Request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
- Object to certain types of processing (e.g. targeted advertising).
To exercise your rights, contact us at the details below.
7. Security
We take appropriate technical and organisational measures to keep your personal data safe and secure.
- Our website uses SSL encryption to protect information transmitted between your device and our servers, including payment and personal details.
- All card payments are processed through trusted, industry-standard payment providers such as WooCommerce Payments, Apple Pay, Google Pay, PayPal, and Stripe.
- We do not store or have access to your full card information. All payment data is handled directly by these third-party providers, who are FCA-regulated and comply with PCI-DSS security standards.
8. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
Holotrove (trading under Saberwars Ltd)
11 Auchenglen Road
Braidwood, Carluke
South Lanarkshire, ML8 5PH
Scotland, United Kingdom
Email: scott@holotrove.com
Phone: 0800 677 1030
9. Data Protection Registration
Holotrove (trading under Saberwars Ltd) is registered with the Information Commissioner’s Office (ICO) in the United Kingdom for the purposes of data protection compliance.