Welcome to Holotrove. By purchasing from our website you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General
These Terms and Conditions apply to all purchases made through our website. By using our site and placing an order you agree to be bound by them. We may update these Terms from time to time, and the version in force at the time of your order will apply.
2. Products
We specialise in vintage Pokémon cards and curated Treasure Packs. Every card is genuine and sourced from trusted suppliers and collections.
Treasure Packs are mystery bundles carefully curated to guarantee contents that meet or exceed the value paid. A full list of the cards in each Treasure Pack is recorded by us at the time of packing to ensure fairness and transparency.
All individual card listings are photographed professionally before dispatch to provide a clear and accurate record of condition.
3. Condition
We describe cards as accurately as possible. Unless otherwise stated, cards included in Treasure Packs are guaranteed to be Near Mint or better. Near Mint is defined as cards showing only minor imperfections such as light edge wear or very small surface scratches visible under direct light. Vintage cards may naturally exhibit whitening or off-centering due to print variations.
4. Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable. Payment must be made in full at the time of purchase. We accept payment via secure, industry-standard gateways such as PayPal, Stripe, Apple Pay, Google Pay, and debit/credit card.
Any prices displayed on images or photographs across this website are for illustrative purposes only and are subject to change without notice.
5. Shipping
Orders are packaged securely: each card is placed in a protective sleeve and top loader, then cushioned within bubble mailers or rigid packaging to ensure safe delivery. We provide tracked shipping options where possible. Once an item has been dispatched, risk of loss or damage passes to the buyer. Please ensure the delivery address is accurate at the time of purchase.
6. Returns and Refunds
Due to the collectible nature of our products and the risk of card swapping, all sales are final. Returns are not accepted.
If your order arrives damaged in transit, please contact us within 48 hours with photographs so we can review the situation. In such cases, compensation may be considered at our discretion.
7. Treasure Pack Guarantee
Each Treasure Pack is carefully curated to ensure the combined market value of the cards meets or exceeds the price paid. Market value is assessed using recent sold listings across trusted marketplaces at the time of packing.
Customers may leave notes requesting favourite sets or Pokémon. While we will make every effort to accommodate these requests, fulfilment is subject to available stock and cannot be guaranteed.
8. Authenticity
All cards are genuine Pokémon TCG cards. We do not sell counterfeit, proxy, or reprint cards. Authenticity is guaranteed.
9. Liability
We are not liable for any indirect loss, damage, or costs incurred from use of the site or purchase of our products. Our liability is limited to the value of the order placed.
10. Privacy
We respect your privacy. Please see our Privacy Policy for full details on how your information is stored and used.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.